Terms & Conditions
Effective Date: [Insert Date]
Welcome to Dubai Pure Clean. By using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking or using our services.
1. Definitions
- Company: Dubai Pure Clean, referred to as "we," "our," or "us."
- Client: The individual or entity using our services.
- Services: Cleaning services provided by Dubai Pure Clean.
2. Service Booking & Confirmation
- Clients must provide accurate information when booking a service.
- Bookings are subject to availability and confirmation by our team.
- A booking is only confirmed once the client receives a confirmation message via email, phone, or SMS.
3. Pricing & Payment
- Service charges are determined based on the type and scope of cleaning required.
- Payment must be made in full before or upon completion of services unless otherwise agreed.
- We accept cash, credit/debit cards, and online transfers.
- Any additional charges incurred due to extra services will be communicated before execution.
4. Cancellation & Rescheduling
- Clients must notify us at least 24 hours in advance for cancellations or rescheduling.
- Cancellations made less than 24 hours before the service may incur a cancellation fee.
- The company reserves the right to reschedule services in case of unforeseen circumstances (e.g., staff unavailability, emergencies).
5. Customer Responsibilities
- Clients must provide safe access to the premises and ensure all valuables are secured.
- Any special cleaning requests should be communicated before service commencement.
- The company is not liable for damage caused by pre-existing conditions of the property or items.
6. Liability & Damage
- We take utmost care during cleaning but are not liable for minor accidental damages.
- Any claims for damages must be reported within 24 hours of service completion.
- Dubai Pure Clean will assess claims and determine appropriate resolutions at its discretion.
7. Health & Safety
- Our staff follows strict health and safety protocols.
- Clients must notify us of any hazardous conditions or potential risks at the premises.
- We reserve the right to refuse service if the work environment is unsafe.
8. Termination of Services
- We reserve the right to refuse or terminate services if a client engages in abusive or inappropriate behavior toward staff.
- Breach of these Terms & Conditions may result in service termination without refund.
9. Privacy Policy
- Client data is collected and processed per our [Privacy Policy].
- We do not share personal information with third parties without consent.
10. Amendments
- Dubai Pure Clean may update these Terms & Conditions at any time.
- Continued use of our services after amendments implies acceptance of the new terms.
11. Contact Information
For any inquiries regarding these Terms & Conditions, please contact us:
Dubai Pure Clean
[Insert Business Address]
[Insert Contact Email]
[Insert Contact Phone Number]
