Return & Refund Policy
Effective Date: [Insert Date]
At Dubai Pure Clean, we strive to provide high-quality cleaning services and ensure customer satisfaction. If you are not satisfied with our services, we have a structured refund policy in place. Please review the following terms:
1. Service Satisfaction Guarantee
- If you are dissatisfied with our service, please notify us within 24 hours of the cleaning.
- We will arrange for a free re-cleaning to address any issues.
- If the issue persists after re-cleaning, a refund may be considered at our discretion.
2. Refund Eligibility
Refunds will only be considered under the following conditions:
- The service was not delivered as promised.
- A valid complaint is raised within 24 hours of service completion.
- Re-cleaning has been declined or did not resolve the issue.
- Payment was processed incorrectly (e.g., duplicate charges).
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Complaints raised after 24 hours of service completion.
- The client refuses re-cleaning before requesting a refund.
- Issues caused by pre-existing conditions of the property or items.
- The service was completed as per the agreed-upon scope.
4. Refund Process
- To request a refund, contact us at [Insert Contact Email] with details of your complaint and proof of service.
- Refund requests will be reviewed within 7 business days.
- Approved refunds will be processed within 10-14 business days to the original payment method.
5. Cancellation & Refund
- Cancellations made at least 24 hours before the scheduled service will be eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
- If the company cancels the service due to unforeseen circumstances, a full refund will be issued.
6. Modifications to the Policy
Dubai Pure Clean reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on our website with an updated effective date.
7. Contact Us
For any refund-related inquiries, please contact us:
Dubai Pure Clean
[Insert Business Address]
[Insert Contact Email]
[Insert Contact Phone Number]
